Ordering

Making a Purchase

Our shopping cart has been especially built for our website and is designed to make your experience with us simple and fast. You can browse our extensive website and choose from a variety of embroidery designs, projects and tutorials. Just like any large store, you can proceed to the checkout with your cart when you have finished.

As long as you are logged in to your My Secrets account first, you can add items to your shopping cart and they will be saved there until you complete your order at another session convenient to you, even if this is from another computer.

If you think you might like to make a purchase, just click on the Add to Cart button. You can always remove items from your cart later on by deleting them at the checkout.

If you are ordering an embroidery design, you will need to choose your format first from the drop down box next to the Add to Cart button

All prices are in USD

When you have finished shopping, click the Shopping Cart icon to checkout.

All the products you have selected will be listed there. Once your payment has been processed, designs and tutorials may be downloaded at once. Embird passwords will be emailed to you within 24 hours.

Your Wish List

Your Wish List is a feature of the My Secrets log in area where you can save items you may wish to purchase at a later date. It is your list of personal favorites.

If you are placing a large order that can’t be completed in one session, it can be a good idea to add the designs to your Wish List in the first instance, where they will be safely saved until you are ready to finalise the order.

Once you have logged in, you can add any product to your Wish List by clicking on Add to Wish List next to the Add to Cart button.

You can transfer items from your Wish List to your shopping cart with one simple click, or from your shopping cart back to your Wish List.

Bonus Sets

If you order $35 or more of product from anywhere on the Secrets of Embroidery website (after any discounts have been applied), you qualify for a free bonus set of designs.

Our most recent Bonus Set will be automatically added to your shopping cart.

All current bonus sets can be viewed here.

You can change your Bonus Set at the checkout. In order to choose a different bonus set, click on the “change your bonus set” link.

This will take you through to the Bonus Set page. Then use the “select” button on the bonus set page to make your selection. Make sure you don’t use the “add to cart” button on the bonus page or you will be charged for the set.

If you complete an order and receive a bonus set you already have, just let us know the name of the bonus set you would like in exchange. We will then update your order and send you a new download link.

The Treasure Hunt

Our famous Treasure Hunt is held in February and August each year. Be on the lookout for hundreds of Treasure Sets hidden throughout our site. Look for the famous secret Gold Coins to identify $1 treasure, and the valuable Diamonds to mark some of our most popular sets for $5 or $10.

All Treasure Hunt orders will earn customer reward points, which can be redeemed at Secrets. You can also log into your Wishlist and see if any of your favourite designs are included in the Treasure Hunt.

Sales and Specials

Current Sales – All current promotions can be viewed within our Special Offers menu.

Discount Sale – This type of sale qualifies you for a specified percentage off the product price advertised on the design page. Any items that have a discount sale applied will show a colored sign beside the Add to Cart button. This sale will be shown at the checkout with the full product price crossed out, and then the sale price. The total is automatically updated to include the discount.

Gift with Order – This promotion entitles you to a free gift from the supplier when you order from them during the promotion. Sometimes a minimum order amount is specified to qualify for the free gift. The free gift will not show at the checkout until the minimum amount has been added to your cart.

Buy One Get One Free – Purchase one set, and get a second set of equal or lesser value free. The set must be purchased from the same supplier to qualify. You will be notified at the checkout if you qualify for a free set from a store running this special. Just click through on the link provided to visit the suppliers store, and add a second set of your choice to your cart. Now return to your cart. The set of equal or lesser value is automatically included FREE with your order.

Designs on CD

All our designs are available for instant download and we are happy to help you learn how to download them and how to copy them to a CD or other external media yourself, if you wish to retain a hard copy for your personal back-up. We don’t send designs on CD.

If you are unable to download, we can sometimes send your design files by email attachment if your order is small.

Payments

We offer two online payment options – credit card (Visa, Mastercard, American Express, and Discover) or PayPal account. Both types of payments are processed instantly using PayPal’s secure server, so once your order is completed you will be able to download your designs and be stitching within minutes.

From the checkout, choose your preferred payment method once you are ready to complete your order.

Follow the on-screen prompts to complete the processing on your order and finalize your payment.Payment is made on PayPal’s secure server.

You will have the opportunity to modify your order before payment is completed.

All prices are in USD

If you have any trouble completing your payment, transfer the items in your shopping cart to your Wish List so that they are saved and you can find them again easily. Delete your cookies and cache, re-start your computer and try ordering again.

Sometimes there can be a delay of a few seconds in the connection between PayPal and our website. Please be patient. If you click on the payment button more than once or refresh your browser, it can result in a duplicate payment. If you suspect this may have happened, just send us an email using the Contact Us link at the top of any of our website pages so we can check for you. We can process refunds for duplicate payments immediately.

PayPal eChecks: Sometimes a PayPal payment is processed as an eCheck. This happens when PayPal doesn’t have a record of a current credit card as a back-up to your account. eCheck payments remain uncleared until the funds have cleared from the sender’s account, which usually takes four business days. As soon as PayPal notify us your payment has been cleared, we will update your order and send your download link.

Designs

Design Formats
  • Before ordering or downloading a design, you need to know what type of files your machine can actually display and use. Designs are created by a technique called digitizing. There are particular file extension names that apply to the different brands of machine.
  • For example, the design called elephant.pes would be for a Brother, because Brother uses the file extension .pes  If you are not sure what file extension you can use, refer to your machine manual or the list below.

 

Babylock  PES

Bernina   7/8 Series, Deco 340 – EXP

Bernina  Deco 330 – ART, PES

Bernina Artista – ART

Bernina 830 – EXP, DST

Brother – PES, DST

Elna 8600, 9600 – JEF

Elna Xquisit – EMD

Great Notions – GNC

Husqvarna Viking Designer 1 – SHV

Husqvarna Viking – HUS

 

Husqvarna Viking Designer SE, Diamond – VIP, DST

Janome 9000, 5700 – SEW

Janome MB4 – DST

Janome – JEF

Melco  (dos expanded) – EXP

Pfaff  7570, 2144,  2170 – PCS

Pfaff Creative – VIP, VP3

Singer XL – XXX

Singer Futura – FHE

Tajima – DST

Wilcom – EM

Color Charts & Instructions

When you download your design file, the information files you need will be included within the zipped file. Embroidery designs usually just have a color chart and design information such as stitch count and stitch out size, while projects will come with more comprehensive directions.

The color charts and any other included directions can come in different file types or formats. The file extension (the last three letters of the file name eg. .txt) indicate the file type and determine which program you will need to open and view the file.

Simple text instructions may come in a .txt file which you can click on to open on any computer. More comprehensive and detailed instructions that include pictures or patterns will come in .doc or .pdf format. You will need to view .doc files in Microsoft Word or an alternative open source software like Open Office or Kingsoft and .pdf files in Adobe Reader.

If you have opened your download file in your embroidery software program and you are not seeing the design information files, it may be because they are in a format your embroidery program can’t read or doesn’t recognize. Make sure you view the contents of your download file outside of your embroidery program initially, so you can see the full set of files included.

Always follow the color chart supplied by the digitizer, rather than the color sequence of your embroidery design file.

Thread Colors

When you open a design file in an embroidery software that is different from the one used for the original digitizing, the colors in the design may look rather unusual, and not like the original image displayed on our website. This is because designs are created in many different embroidery programs and when designs are converted from one format to another, the thread colors are not always compatible. If an embroidery program doesn’t recognize a thread color, it will assign a default color that may be very different. For this reason the digitizer will include a color chart with the designs.

It is always recommended you follow the color chart included with the design, rather than the colors your embroidery program may display.

Sometimes color charts are brand specific and refer to the particular brand of embroidery thread the designer used. You may of course use a different brand of embroidery thread. If you want to convert the color exactly from one brand to another using the thread color codes, you can use a thread conversion chart, or a program like Easy Threads.

Many of the latest color charts include a description of the color, or color swatches you can use as a guideline instead of a specific color code relating to a particular thread brand. This makes it easier for you to choose a matching color from your own thread collection, without having to worry about converting codes from one thread brand to another.

Stitch Count

All embroidery machines have limitations, so when you are shopping for designs, keep in mind your particular machine’s embroidery area and stitch count limit. Refer to your machine’s user manual or the company that manufactured the machine if you need to confirm the specifications.

If you order a design larger than your machine can read, your machine will not display the design, or it may generate an error message.

The number of stitches in a design will be included in the information file you download with your designs, or displayed on the site if the designer has supplied it. If you would like these details prior to ordering, just let us know the exact name of the design so we can check the details for you.

Hoop Sizes

The hoop size is shown next to the Add to Cart button for each design set.

This is the minimum hoop size required to provide the sewing field necessary to accommodate the largest design in that set. The hoop size may not indicate actual stitch out size, as there could be a range of sizes within the set.

If no hoop size is shown, or you would like to know exact stitch out sizes, please contact us with name of the set so we can check the details for you.

Our Dollar Designs are all for the 4×4” hoop unless they are marked with an *. The asterix means they require a larger hoop size.

Single Designs

Our designs are only available as sets, unless they are displayed on the page as singles. Sorry but we are unable to split the sets.

All our Singles Designs are visible in the Categories menu.

Single Designs can also be found by using a filter button on the Categories display. This will only show if there are Single Designs available in that category.

Single Embroidery Designs

 

Design Images

Our images are all copyrighted and we do protect our designers work from internet piracy and theft. If you would like to copy the pictures of the designs you have purchased from us to use for a guide when sewing out your designs or for your personal records, please contact us so we can assist you.

Contact a Designer

Just use the Contact Us link (at the bottom of any page on our site) to send us an email with your design query.

Include the name of the design store, the name of the set, your order number if applicable and any other relevant details we will ask the designer to contact you.

Design Copyright

You may use designs on any sewn items for yourself or that are distributed as gifts. You can also use the designs on items for resale, as long as you make them yourself as part of a home business and they are not made or sold on a large commercial scale (mass-produced).

Some designs have a limit to the number of sewn items that can be sold – please refer to the copyright file that is included with each design set downloaded, as our different designers may have specific regulations for those designs.

Hand Embroidery

All of our designs are digitized designs which can be downloaded to your computer for transfer to an embroidery sewing machine so they can be stitched out.

We don’t supply finished patches, projects, or patterns for hand embroidery.